Retail operations & product development consulting
Better operations, from the factory floor to the sales floor.
We help specialty retailers, franchise systems and medical device and manufacturing companies tighten operations, solve tough product problems and turn strategy into results.
Services
Hands-on help where results are won or lost
Store operations
Operating standards, labor and inventory practices, and field leadership routines that make every location run the same good way.
Franchise development & owner support
Franchise agreements, onboarding, store-level standards and practical support for owners, so the system grows on a solid footing.
Sales growth programs
Category growth, B2B and Pro customer outreach, and in-store selling models that drive comp sales, not just traffic.
Customer experience
Remerchandising, rebranding and service standards that make the store worth the trip, backed by traffic and sales data.
People & leadership development
Coaching for district and store leaders, clear communication from headquarters to the floor, and teams built to keep improving.
Strategic planning
Annual plans, board-ready roadmaps and 30/60/90-day priorities with owners, timelines and measures everyone can follow.
Engineering & product development
For medical device and manufacturing companies: mechanical design and materials selection, product and packaging validation, sterilization and production process improvement using LEAN methods, from first concept through post-production release.
How we work
Operators first, consultants second
Walk the floor
We start on site with your owners, managers, engineers and customers to see what is really happening, not just what the reports say.
Build the plan
A focused plan with clear priorities, owners and measures, sized to what your team can actually carry out.
Deliver results
We stay through the rollout, track the numbers and adjust until the change shows up in sales and profit.
About us
Big-company experience, hands-on support
Reed Consulting and Sales works with retailers, franchise systems, and medical device and manufacturing companies across the country.
Kristen Reed
Owner Operator
Kristen brings more than 25 years of specialty retail operations leadership at West Marine, Staples and PetSmart. As Vice President of Stores and Communications at West Marine, she led 11 districts representing $650M in annual revenue, grew the Rigging business and launched a Pro customer outreach program that lifted comp sales 7.6%. Her focus: customer experience, people development and turning strategy into results.
Eric Reed
Partner, Engineering & Product Development
Eric is a hands-on problem solver who has worked closely with Fortune 100 and 500 companies in robotic surgery, laser surgery, joint replacement and manufacturing automation. He leads teams from product development through post-production, covering engineering, material procurement, product and packaging validation, and process improvement. He holds a patent for a multiple-environment fiber optic cable, took the first disposable device for a spinal application from concept to release, and applied LEAN controls that moved an ophthalmic laser device into a new application. He is trained in LEAN manufacturing (GBMP), medical device sterilization and SolidWorks.
Contact
Let's talk about your business
Tell us a little about your business and what you're working on. We'll get back to you within one business day.